Responsible Gaming at l898 —
Stay in Control

At l898, we firmly believe that gambling should be an entertaining pastime — nothing more, nothing less. We serve a large and growing community of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. With that reach comes a genuine responsibility: to ensure that every player who chooses l898 does so freely, safely, and within limits they are comfortable with.

Our responsible gaming framework is not a box-ticking exercise — it is a core part of how we operate. We have invested in practical player-protection tools, trained our support team to identify and respond to problem gambling behaviour, and designed our platform with safeguards that put the player in control at every stage of their journey with us.

l898 supports the principle that gambling must always remain voluntary and within the player's personal means. We encourage all players to treat their l898 account balance as entertainment spending — money set aside for leisure, separate from household income, savings, or funds needed to meet essential obligations. If you ever feel that gambling is becoming something other than fun, we are here to help immediately.

Deposit limits are one of the most effective responsible gaming tools available because they address the root cause of many gambling problems — the ability to spend more than intended. At l898, you can set three types of deposit limit simultaneously, giving you layered protection over your bankroll.

• Daily deposit limit: The maximum total amount you may deposit across a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum total deposited across a rolling 7-day window, counted from the day the limit was set.
• Monthly deposit limit: The maximum total deposited across a 30-day rolling period, providing the broadest level of financial protection.

Deposit limits apply across all payment methods — whether you fund your account via bKash, Nagad, Rocket, Upay, or bank transfer — so there is no way to circumvent a limit by switching payment channels.

Important: Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day reflection period before the higher limit becomes active. This deliberate design choice gives you time to reconsider and prevents impulsive decisions from bypassing your own financial safeguards.

A time-out is a voluntary, structured break from gambling activity. It is designed for players who feel they need a short pause — perhaps after a losing run, during a particularly stressful period in life, or simply to re-establish a healthier relationship with gaming activity.

When you activate a time-out on your l898 account, the following applies immediately:

• Your account is suspended for the chosen duration: 24 hours, 48 hours, 7 days, or 30 days.
• You cannot make new deposits or place any bets during the suspension period.
• Your account remains accessible for withdrawal of any existing balance — your funds are always safe and accessible.
• All promotional and marketing communications are paused for the duration of your time-out.
• The time-out cannot be cancelled early by the player once it has been activated. It runs for the full chosen period.

Once the time-out period expires, your account is automatically restored. You are not required to contact support or re-verify your identity to resume play. If you decide after the time-out that you need a longer break, you can immediately activate another time-out or escalate to a full self-exclusion.

Self-exclusion is a formal commitment to stop gambling on l898 for a significant period of time. It is the right choice when a time-out is insufficient — when a player recognises that their gambling has become difficult to control, or when a trusted person in their life has raised a serious concern.

l898 offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period.
• 1 year
• 3 years
• 5 years
• Permanent / Lifetime — irreversible. Once a lifetime exclusion is applied, it cannot be reversed under any circumstances.

During self-exclusion, l898 will permanently suppress all marketing and promotional emails, SMS messages, and push notifications tied to your account. If you attempt to create a new account during an active self-exclusion period, l898 reserves the right to close that account and return any funds deposited.

To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration. Your request will be actioned within one business hour, and you will receive written confirmation by email.

l898 enforces a strict minimum age of 21 years for all players. Access to real-money gambling on our platform is prohibited for anyone under this age, without exception. This policy applies to all players regardless of their location within Bangladesh.

During registration, all applicants are required to confirm they meet the age requirement. l898 also conducts age verification checks as part of our standard KYC (Know Your Customer) process. Where a player is found to be under 21, their account is closed immediately and any balance is returned.

If you share a device — a phone, tablet, or computer — with younger family members, we strongly recommend the following precautions:

• Never save your l898 username or password in shared browsers or password managers accessible to others.
• Always log out of your l898 account when you have finished your session, especially on shared devices.
• Consider using device-level parental controls or content filtering software to restrict access to gambling websites on shared or family devices.
• Keep your account credentials strictly private and do not share your login details with anyone, including other adults.

If you suspect that a minor has accessed or is attempting to access l898, please report this to our support team immediately at [email protected]. We take all such reports seriously and will investigate promptly.

l898 encourages players who feel they may have a gambling problem to seek information and guidance from reputable sources beyond our platform. While we are committed to providing every internal tool available to us, independent guidance from organisations that specialise in problem gambling support offers an additional layer of help that complements our own responsible gaming programme.

We recommend that players in Bangladesh who need further support speak to a trusted healthcare professional, a counsellor, or a mental health practitioner who can provide tailored guidance based on the individual's specific circumstances. Family members and close friends of a person experiencing gambling difficulties are also encouraged to seek guidance — problem gambling affects not just the individual player but everyone around them.

l898's responsible gaming commitment is ongoing. We review our tools, policies, and staff training regularly to ensure that our approach reflects best practice and genuinely serves the needs of our player community across Bangladesh.